Business Developer Customer Service
#YourCareer starts by doing what you love
✔ Do you consider yourself a strategic thinker with strong leadership skills?
✔ Does business development, project mode, team management, transformation and performance sound appealing to you?
✔ Furthermore, does a career upgrade in a DIY market leader company sound attractive to you?
If there is a match, then you might be the talented leader we are looking for. It’s your time to discover that performance, respect, exemplarity, simplicity, coherence and generosity are not just simple words for our team, but values that genuinely guide all of our actions!
How you are
With strategic thinking – you keep your focus on critical information and variables that influence the long-term project success;
With start-up spirit – you are always open to learn or share original ideas and embark on new challenges;
With decision-making skills – you are determined to seek out all alternative courses of action for any given problem and choose the most effective option;
With leadership skills – you are committed to articulating a clear vision for your team and inspire them to act towards driving it to completion;
With management skills – your passion for organization, prioritization, goal-setting and planning always help you and your team work smarter, not harder;
With empathy – you have the ability to show cognitive, emotional and compassionate empathy and therefore create honest and strong connections with the people you work with.
What you will do
Market
- You will acquire deep knowledge of the specific market, customer needs, company business model and functioning (stores, warehouse, central services and within Groupe Adeo);
- Define the customer promise and the target Leroy Merlin concept in an omnichannel approach;
- Defines the changes needed, a plan to action and the OKR/KPI;
Pilot implementation
- You will define the strategy of the project, steps and organization from the business perspective;
- You will build the roadmap of the transformation;
- You will work with the other parties involved to build the transformations needed for the new concept;
- You will animate the transformation project to meet the scope and the deadlines;
- You will organize the implementation of a Pilot phase;
New market concept implementation
- Following the Pilot phase, you will define the adjustments needed for the new services and organize the implementation;
- You will update the deployment roadmap of the new services;
- You will accompany the implementation of the new services in all the stores and on all the sales channels (with an omnichannel approach);
Monitoring and follow-up
- You will do an action plan for monitoring the implementation process;
- You will offer support whenever needed;
- You will communicate regularly and on demand regarding the advancement of the project and the results achieved;
Cooperation & Values
- You will create a strong cooperation climate within the project team and with all the stakeholders involved (stores, internal services, warehouse, Adeo team, suppliers etc);
- You will work in project mode, with a methodology adapted to the speed and quality requirements;
- You will respect and promote the company values;
What we want you to have
- Studies – marketing/e-commerce;
- Experience – in Project Management, Marketing Strategy, Customer Journey and Online Sales;
- Microsoft Office and G Suite - at least middle level;
- English - advanced level;
- French - middle level (nice to have);
- Open for travel - 30% of the time.
What we offer you
- A united team which is committed to give their best to make every project a real success;
- A cozy relaxing zone where you can perfectly get your head together or simply enjoy some moments by yourself;
- A job where your professional development through challenging projects, workshops, seminars, trainings or managerial support is a priority;
- A working environment where your needs, desires or ideas are always paid full attention;
- A place where your success is properly rewarded.
Company Description
Member of the French Adeo Group, the Leroy Merlin company is number 1 in Europe on the DIY market and number 3 worldwide. An achievement to which we have added one brick each year for almost 100 years. We've built a safe and comfortable home for ourselves because we don't believe in half-measures.
The 21 stores in 15 cities in the country are our pillars of resistance and proof of our ambition to be the best. And we don't stop there. The story started with building a solid foundation – our team. That is, the more than 2900 great people who make up the Leroy Merlin family. Together, we are creators of experiences, strategies and stories. We want to contribute every day to improving the world in which we live. And it's no small thing that we've managed to make hundreds of millions of people's day better so far.
Come and continue the story with us!
- Departament
- Sediu - Marketing
- Rol
- Business Developer Customer Service
- Locații
- București Sediu
- Status la distanță
- Hibrid
București Sediu
În ce credem la Leroy Merlin?
Temelia solidă a casei noastre sunt oamenii noștri. Suntem fiecare o cărămidă diferită și ne place pentru că asta este ceea ce face casa noastră unică. Dar ne unește o legătură puternică: împreună vrem să construim un nou mod în care oamenii se gândesc la propria casă! De aceea, ambiția noastră este să le oferim experiențe pe care nu le pot găsi decât la noi. Vrem să fim de neînlocuit. Citeste mai mult
Despre Leroy Merlin Romania
Membră a Grupului Francez Adeo, compania Leroy Merlin este numărul 1 în Europa pe piața de bricolaj și numărul 3 mondial. Cele 21 magazine din 15 orașe din țară sunt stâlpii noștri de rezistență și dovada ambiției de a fi cei mai buni. Adică cei peste 3000 de colegi care formează familia Leroy Merlin. Împreună, suntem creatori de experiențe, strategii și povești. Ne dorim să contribuim în fiecare zi la îmbunătățirea lumii în care trăim.
Business Developer Customer Service
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