🎯YOUR MISSION

As a Marketplace Technical Account Manager, you will join our talented team to support our international merchants throughout their technical onboarding and ensure their day-to-day technical support.
Your goal: enable their growth and long-term success on our platform.

Your main responsibilities:

• Lead the technical onboarding phase for sellers: planning, providing recommendations on different technical models, coordinating training sessions and related support materials.

• Support sellers in the technical setup of their online stores.

• Manage technical configurations and conduct integration-related testing.

• Create and maintain internal documentation.

• Act as a Level 2 technical support contact, working closely with our business teams (mainly New Account and Key Account Managers) across different countries (France, Italy, Spain, Portugal, and Poland).

• Identify, escalate, and resolve integration-related issues.

• Contribute to the continuous improvement of the Marketplace model by proposing and leading initiatives to optimize technical onboarding and enhance the seller experience.
  

🥇YOUR PROFILE

Technical skills (hard skills):

• More than 3 years of experience in e-commerce, IT consulting, integration, or software (SAS).

• Fluency in French, English, and  Romanian (knowledge of other European languages is a plus). 

• Strong command of Google Workspace, XML, Excel/CSV, and standard office tools.

• Knowledge of APIs is a plus.

• You will work daily with the following tools: Zendesk, Mirakl, Salesforce.

Soft skills:

• Strong organizational skills and a results-driven mindset with a high level of initiative.

• Excellent written and verbal communication skills.

• Strong interest in web technologies and e-commerce.

• Adaptability, flexibility, and strong team spirit.
  

🎯Do you see yourself in this role and feel inspired by these responsibilities? Then don’t wait any longer!
📌Please apply with an English CV.

Member of the French Adeo Group with over €32bn yearly revenues and 110 000 employees across 15 countries, the Leroy Merlin company is number 1 in Europe on the DIY market and number 3 worldwide. An achievement to which we have added one brick each year for almost 100 years. We've built a safe and comfortable home for ourselves because we don't believe in half-measures. The 25 stores in 16 cities in the country are our pillars of resistance and proof of our ambition to be the best. And we don't stop there. The story started with building a solid foundation – our team. That is, the more than 3500 great people who make up the Leroy Merlin family.

Leroy Merlin Romania is committed to diversity and inclusion, with a dedicated policy and support for employees with disabilities. We assist our future collaborators in adapting their workplace.